Return & Exchange Policy
At Famails Leather, customer satisfaction is our priority. Please read our Return & Exchange Policy carefully.
Return Policy
Customers can request a return within 10 days after the product has been delivered.
To be eligible for a return, the item must be unused, in its original condition, and with all original tags and packaging included.
The customer is responsible for paying the return shipping cost. The product must be sent back to our return address provided by our support team.
Once we receive and inspect the returned item, the refund will be processed within 3 to 7 business days.
Exchange Policy
If the customer orders the wrong size or needs a size exchange, they can request an exchange within 10 days of delivery.
The customer must return the original product to our address, and the return shipping cost will be paid by the customer.
After we receive the returned item and confirm its condition, we will send a replacement product in the correct size.
For all return and exchange requests, please contact us first at:
Email: [famailsleather@gmail.com](mailto:famailsleather@gmail.com)
Note: Our business office is in Chingford, London, United Kingdom
Fulfillment & Shipping Warehouse
United States Fulfillment Center
All orders for USA customers are processed and dispatched from our USA fulfillment warehouse to ensure faster delivery and reliable tracking.
Thank you for shopping with Famails Leather.